Getting the Most From Your EMR

Getting the Most From Your EMR

At the outset, there is a lot of emotion about your software, excitement, anxiety, trepidation, hope. At last, you have finally made a commitment to tackle and resolve that pesky issue and this program has the means to move your practice out of your rut and into greater productivity and performance. So, the honeymoon period is great, you're getting staff trained and implementing ideas and strategies that have been brewing for quite some time. Then what? The practice continues to move forward, but does the software, the database or the users? Quite often, the answer is no and if this is the case, this can adversely affect your return on investment, user satisfaction and ultimately have an effect on the performance and workflow of your practice. For some, year after year or monthly, you continue to put money into it, but does the effort match. Obviously, the honeymoon is over, but you still have to work at your software to be sure it works with and for you. Following are some tips to be sure that you, your staff, and your vendor are on the same page when it comes to using your software.

Program Tip

Improve the patients experience by showing them their progress over time. TherAssist allows you to display a patients objective measurements history as a table, bar graph, area graph or line graph. You can also show them their progress as it relates to their exercises by showing them their flowsheet history which shows the last 5 visits with the recorded sets, reps, weight and durations.

  • Use your training sessions. Training obviously benefit new users, but experienced users can take advantage to learn additional features, get help with editing the database or brainstorm on how to improve efficiency.
  • Talk to your staff and vendors. They will have insight into usage issues and features that you may not be aware of. They may also have that outside perspective you require, but may not want to hear. It is easy to imagine that a software should just be "able to handle it", but whatever "it" is, there may be required training, development or simple behavior modification to get your desired result.
  • Be proactive. It is okay to be a squeaky wheel and contact/utilize your support team. Try not to let issues persist to the point of frustration. We can promise you that the TherAssist support and development team would like to hear about issues early on in the process and not later.
  • Make feature requests or offer improvement suggestions. TherAssist development is primarily driven by client issues and requests. If there is something you want or need, if it's not there it is most likely because we have not had someone ask for the change. By doing so, you get a chance to have the change made in a way you would like to see.
  • Be proactive. Try to look for future issues or changes that you need your software to handle. Make time to sit and discuss things with your staff and vendor.

Moving Forward

You brought in an EMR to make things easier. If it isn't working for you, or in the way you like it, your vendor should know as soon as possible. You will most likely spend more time and money chasing after a new vendor and then may run into the same issues if you can't meet the responsibilities that fall on you after you have started to use your program.